Go to My Account and you’ll find the option to change your password there.
I forgot my username and password!
Don’t fret! Email us at customercare@skinperfect.ph so we can help you gain access to your account and shop again!
I have a Skin Perfect Privilege Pass! Do I get points in my purchases online?
Yes! You accrue points in all transactions. Kindly include your membership card code during checkout so we can apply it to your account.
I have a Skin Perfect Privilege Pass! Do I get the 10% discount on the products?
The items sold on the website already has a 10% discount and not available for membership discounts. You can still enjoy the discount perk on purchases via our facial salons.
I have Skin Perfect points! Can I use them to purchase online?
You may only redeem points in-store. Don’t worry! All our items are available for purchase in our facial salons.
Payment
How do I pay?
Cash on delivery via GoGo Express (within Metro Manila only)
Pay with cash upon delivery including shipping fee.
Bank Deposit
You need to deposit the exact amount with the delivery fee charges within 48 hours before the transaction expires. Kindly deposit the payment at
You will receive an email confirmation with us advising that we have already received or verified your payment, and that items are ready for dispatch.
Shipping Fee?
Flat rate shipping cost via COD. Calculated upon check out.
Shipping cost is not yet included in bank transfer payment. This will be calculated separately. A customer sales representative will contact you prior to delivery for further details and instructions.
Shipping & Returns
My order never arrived.
Send us an email at customercare@skinperfect.ph with your order details. We usually send a tracking number to customers so it’s good to first check the status of the delivery.
My order arrived incomplete or damaged.
Send us an email at customercare@skinperfect.ph with your order details and details of the condition of the product. It’s best to include a photo so that we can assess the situation better. Please read our Return Policy HERE.
I would like to return my order.
We cannot process returns or item exchanges. Please read our Return Policy HERE. Our sale items are not available for refund.
I want to cancel my order.
Unfortunately, we cannot cancel orders once order has been checked out.
I want to return a gift card.
Gifts care are non-refundable.
I still haven’t received my refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@skinperfect.ph.
How can I return the product?
In person:
You can return the products in any of our branches nationwide. See the complete list HERE.
Mail:
Send the product to: 5 Bingo St. Sta. Mesa Heights Don Jose Village, Brgy. Siena 1114 Quezon City, Philippines and address it to SKIN PERFECT ONLINE.
I placed the wrong address.
Oh no! Email us straightaway at customercare@skinperfect.ph with the transaction code in the subject line and let’s see if we can grab your parcel and change the address.
When is my order shipped?
Please allow 3 business days after payment for us to confirm your order.
How long will it take to get my order?
Please allow 5-7 business days for your items to be delivered. We usually give a tracking number so you can use that to check where your items are.
How can I track my order?
We have a tracking number in our shipping confirmation email that is sent to you once payment has been made. A link is included to let you know where you can input the tracking number.
