You will receive an email confirmation with us advising that we have already received or verified your payment, and that items are ready for dispatch.
Is it safe to use my credit card for payment in this website?
Of course! We do not store your credit card information. Your information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Where can I pay over the counter?
You can pay in cash at any accredited store in order to make your payment. Click HERE to view the full list of EcPay official partners and participating 7-11 outlets.
Shipping & Returns
My order never arrived.
Send us an email at firstname.lastname@example.org with your order details. We usually send a tracking number to customers so it’s good to first check the status of the delivery.
My order arrived incomplete or damaged.
Send us an email at email@example.com with your order details and details of the condition of the product. It’s best to include a photo so that we can assess the situation better. Please read our Return Policy HERE.
I would like to return my order.
We cannot process returns or item exchanges. Please read our Return Policy HERE. Our sale items are not available for refund.
I want to cancel my order.
Unfortunately, we cannot cancel orders once order has been checked out.
I want to return a gift card.
Gifts care are non-refundable.
I still haven’t received my refund.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
How can I return the product?
You can return the products in any of our branches nationwide. See the complete list HERE.
Send the product to: 5 Bingo St. Sta. Mesa Heights Don Jose Village, Brgy. Siena 1114 Quezon City, Philippines and address it to SKIN PERFECT ONLINE.
I placed the wrong address.
Oh no! Email us straightaway at email@example.com with the transaction code in the subject line and let’s see if we can grab your parcel and change the address.
When is my order shipped?
Please allow 3 business days after payment for us to confirm your order.
How long will it take to get my order?
Please allow 5-7 business days for your items to be delivered. We usually give a tracking number so you can use that to check where your items are.
How can I track my order?
We have a tracking number in our shipping confirmation email that is sent to you once payment has been made. A link is included to let you know where you can input the tracking number.